My Warranty

LABOR / SERVICE

My warranty covers the work/labor that I PERFORM for up to 30 days after pickup or delivery. I guarantee that when you pickup your computer (or I deliver it) that it is in perfect working order – and I ALWAYS demonstrate that in the presence of the client. I will also allow certain “minor reasonable remote support” calls, such as printer software installation, for up to 15 days after pickup or delivery of the device.

That means that if you install 3rd party software on your own or download a virus (for example) or a Windows update conflicts with your hardware – then I cannot provide warranty for those things beyond my control even inside the 30 day warranty time.

However, as all my clients can verify, I do not “nickel and dime.” If you have a question or issue after my repairs, simply call. Most of the time – we can spend a few free minutes on the phone to solve the problem.

DATA

While I attempt to backup and transfer your important data, and I try to avoid situations where your data or software is lost, such occurrences of data loss happen and are common, for a variety of reasons. I will make every best faith effort to retrieve, backup, and restore your data; however, ultimately that is your responsibility as a computer or device owner.

If my service is explicitly to attempt a data recovery from a corrupted or infected drive or device, then my warranty only covers the fact that I will attempt in good faith to recover the data while causing as little further damage as possible. Due to unforeseen circumstances, I cannot ever guarantee a 100% successful recovery.

WINDOWS UPDATES

Unfortunately,  I have no control over the updating process from MSFT, Apple, or any 3rd Party software. When your computer was picked up or delivered, it was up to date (at that point in time) with the operating system or relevant software updates. However, since the updating process, especially with MSFT and Apple, is an ongoing process, you may be notified of updates on a frequent basis. This is out of my control and you accept responsibility for keeping up to date.

With Windows 7, your system will be set to notify you of Windows updates, but only download and install when you allow. In the case of Windows 10 Home, this is not possible. The Windows 10 Home EULA now reads: “You may obtain updates only from Microsoft or authorized sources, and Microsoft may need to update your system to provide you with those updates. By accepting this agreement, you agree to receive these types of automatic updates without any additional notice.

HARDWARE

Most hardware will have its own 1 or 2 year limited warranty from the manufacturer. That usually covers parts only. For example, there may be labor involved to recover data, reinstall operating systems, software, etc.

SOFTWARE

I do not warranty software other than my labor involved to install it correctly in good faith per the vendor / provider instructions. Any other warranty or claims against software will be handled by the software vendor or service – even in the case that I recommend particular software or services, such as Google or Apple.

I am also NOT responsible for any data loss or damages caused by software / service failures or corruption.

Examples:

  • Word, Excel, Powerpoint – Office ———- Microsoft
  • Photoshop ———- Adobe
  • Windows XP, Vista, 7, or 8 ———- Microsoft
  • Gmail / Google Apps ———- Google

If the software or digital designs are developed in-house by me, then there will be a contract and/or software license agreement in place.

Examples:

  • Mobile Apps
  • Database Applications
  • Website Development
  • Logos
  • Social media content