Recently, I’ve been purchasing a lot of things from my local Office Depot. The staff there are friendly and courteous, and their prices are pretty competitive. Plus it’s close to my home/office.
Of course, I also love to price/review shop on the Internet prior to making purchases. Upon landing on the home page, they had a nice chair advertised on sale. Regular $139.99 it had an instant savings of $50 that brought it down to $89.99 – not a bad deal really. Besides I could use a new chair.
When I clicked on the chair to bring up the details – the deal got even sweeter! Office Depot was going to pay me $.01 to buy it! Hell, I was ready to order 100 of them, but my local zip code indicated that the stores near me didn’t have them in stock. No big deal. I would gladly pay a little freight and order about 5 of them.
When I proceeded to checkout, none of the instant savings were applied though. Hmmm – so I called Office Depot’s number – 800.463.3768 – to see what was up. Of course, the kind Indian call center gentleman pulled up the product number and confirmed the chair should be -($.01). After some more “checking” and a 3 minute pause, he stated “I’m so sorry for the false advertisement, but the chair is $139.99 and the website is incorrect. I am reporting this to our corporate department.” Damn the luck.
Well, I couldn’t stand it so I called back on my Skype phone and recorded the call (yes, it’s legal in Louisiana as a one-party state). Sarah confirmed that the chair was being “reported to our corporate department” and that I could place an order for the chair. I couldn’t get her to outright say it was “false advertising”, which would have been fun.
What did I gain out of this? Nothing really but something to blog about!
Well hell your getting slow dude, should have recorded the first call, then should have taken that add to the store, you would have had at least one chair out of it. Shoulda, coulda, woulda.
I feel you man good luck next time
bilkii