About 2 weeks ago, when I ported my Verizon number over to AT&T for my new iPhone, I noticed that I stopped receiving text alerts from my Chase account for transactions. I logged into my Chase account and decided to delete my text alert profile and then re-add my phone and re-verify the phone now that it was on ATT’s system. That’s when the trouble began.
Now, I can’t add any alerts back in.
Unable to Complete Transaction
We were unable to process your change. The transaction cannot be processed. (1300)
Ok – so I sent a secure message via the site to Chase with details and even a screenshot. No response except “you will get a response within 24 hrs.” That’s typical. So 24 hours later I call Chase. The first thing the lady says, “Oh I hope it’s not a 1300 error.” Oh great!
As it turns out, this issue will not be resolved until 3-22-2008. That means I have no account alerts until then. That’s really safe. Thanks Chase!
On the upside I check my account several times a day anyway from my laptop and iPhone – but the alerts sure are nice. Come on Chase.
I too just had this almost identical problem. Customer support was clueless. First, it was an Internet Explorer error. Then they were clueless and said to delete all my alerts and start over from scratch. Then I got transferred to tech support. They were unable to pull up this particular item from two years ago. Then I got disconnected and dropped the issue in frustration. Any idea what the actual problem ended up being?
Don’t know what the resolution ended up – mine just started working after a few days.