For over a year now, I’ve been using Verizon’s Broadband Access which uses the EV-DO technology. It’s been pretty fast, and overall I’m a big fan of the service. It provides me a backup internet access if my cable connection goes down, plus with my business I need a constant connection.
Yesterday, I attempted to connect while at a customer’s home who had lost their DSL connection. I needed to research some information and typically the Broadband Access is perfect in these situations. I even use it to share out the connection (yes you can use Windows ICS and Broadband Access). Anyway, after about 40 seconds of connection, the s
oftware went dormat, then disconnected. That was odd considering I had 4 bars of coverage and was well within the coverage area for broadband. I chalked it up to a temporary glitch with Verizon or interference and managed to fix the DSL connection anyway.
Later that evening I attempted to connect again. Same deal – VZAccess Manager connected, 40 seconds later – VZAccess dormant, and disconnect. What the hell I thought?
First thing this morning, I decided to troubleshoot. After all, I rely on the service when I am not at my office. The first thing I did was try and think of anything that had changed between Tuesday and Wednesday on my machine. My laptop runs a very clean installation of XP Pro – and I know every piece of software that is installed.
Linksys Print Server Utility 1.0
On Tuesday, I was at a client’s office and we installed a Linksys WPSM54G Print Server, which requires the installation of Linksys Print Server Utility 1.0 and naturally Linksys thinks it has to run at start-up. Typically, I would remove software like that from startup, but in my hurry I just hadn’t done it yet.
First thing – stop the software. Second thing, simply exit the software to test. VZAccess stayed connected as long as I wanted it to! As a matter of fact, I’m posting this while connected.
My final resolution was to simply remove the software from startup using MSConfig rather than completely uninstall it. I may need the software for further troubleshooting with my client.