Hard Drive – Click of Death

I’ve blogged and preached about this over and over and over. Rule #1: You are only as good as your last successful backup – from which you can recover. Hard drives fail. It’s a simple fact of technology. The only question is when. Why take the chance? Backing up with a Mac is as easy as Time Machine or Carbon …

Digital Faxing

Oddly, the popularity of email and all things digital still has NOT KILLED the fax machine. It continues to hang around in a lot of offices as one of those “entrenched” technologies that just won’t go away. Heck, college football even promotes the use of the lowly fax machine on signing day. However, from an efficiency standpoint, it makes a …

Network Utility in OSX Mavericks

Don’t ask me why – but Apple decided to move the Network Utility app in OSX Mavericks. I use it all the time when troubleshooting networks for clients. It’s handy and does the basic job well. It’s now located in the following directory / folder: /System/Library/CoreServices/Applications/ Previously it was in the /applications/utilities folder. Why Apple moved it is beyond me. …

ATT Message ID: NAD2902 Error

This morning I had a client call with the dreaded Message ID: NAD2902 error from AT&T and the Motorola NVG510. *see video at end of article A couple of months ago, Jim had switched from Comcast to AT&T DSL / Uverse, and the problem started. As most of you know, I am NOT a fan of ATT DSL due to the …

Recording Phone Calls on the iPhone

Why would you want to record phone calls? There are many reasons, but I record a lot of calls that I make to AT&T, Comcast, and other companies. That way there is no discrepancy in what was said. Of course, it goes without saying that you should check your local and state laws before recording. While Louisiana is a “one-party” …

My basic software and apps

Frequently, I am asked what software and apps that I use. Here is the basic list: ———— Gmail or Google Apps ———— I rely heavily on Google’s services, especially email. There is not a better system out there for managing your email, and working across ALL platforms. Google Apps is used for clients and friends who own their own domain …

Transferring Google Voice

If you have not signed up and used Google Voice, then you are missing out on an excellent service. I’ve been using gVoice for nearly 2 years now, and I have over 9000 voicemails archived. Yeah – I’ve been busy to say the least. If you call my iPhone directly through my ATT number or via my Google Voice number, …

Q&A – PDF Files

Question from Email: Attached to this email is a Pdf file that I need to manipulate. Should I use the Adobe you gave me or another kind of software? I have already tried to convert the file to Microsoft Word…however, the file doesn’t change perfectly. How can this be done? Answer: While Acrobat Pro does a good job of allowing …

Foreign Malware Phone Calls

Hey Rex! I just had a very foreign, foreigner call me on my home phone and tell me that my computer had downloaded a virus! I ask him how he knew that & he said they received feedback on all the “windows” of the Microsoft software & it showed my computer was coming on line slowly!!! When I tried to …

ASUS Pundit-R

Recently, I had a client in the building products business with a computer issue. Turns out the hard drive had failed on their pc that cuts foam products. First order of business – replace the hard drive. Second – install Windows XP and all drivers. Third, deliver and install design and cutting software. Lastly, I will create an image clone …